Complimentary discreet shipping over AED 275
Exarock
Returns & Exchanges
Hygiene-conditional returns, exchange-first.
Hygiene-conditional returns
For hygiene reasons, intimate apparel can only be returned if it is unworn, unwashed, with all tags attached and any hygiene seal or liner intact, in its original packaging. Items that do not meet these conditions cannot be accepted.
Final-sale items (marked on the product page) are not eligible for return.
Exchanges
If the size isn't right, we make exchanges easy — exchange shipping is on us. For a refund instead, return shipping is paid by the customer.
Returns are sent to the local warehouse for your region. Start a return or exchange from your account or by contacting us.
This is general information, not legal advice. Final policy wording is being confirmed with counsel for each market.