Customer Service

Add items to your bag and check out as a guest or with an account. We accept major cards; UAE orders can also pay cash on delivery. Prices show in your region's currency (USD or AED), and UAE prices include 5% VAT.

Need to change or cancel a recent order? Email care@exarock.com as soon as possible and we'll help before it ships.

Every style uses measurement-led sizing — band and cup for bras, considered grades for everything else. Use the size guide and fit finder on each product page; save your size to your account and we'll pre-select it next time.

Between sizes or unsure? Message us and we'll recommend the right fit.

Orders are fulfilled from a local warehouse in your region — the US ships within the US, the UAE within the UAE. Standard and Express options with estimates appear at checkout, and orders over the free-shipping threshold ship free. Every parcel is plain, discreet and unbranded.

For hygiene reasons intimate apparel can only be returned unworn, unwashed, with all tags attached and any hygiene seal or liner intact, in its original packaging. Exchanges are easy and exchange shipping is on us; final-sale items can't be returned. Start a return or exchange from your account.

Email care@exarock.com and we'll reply within one business day. Live chat, WhatsApp and Instagram support are rolling out for faster, discreet help across US and Gulf hours.